Privacy Policy

Last updated: April 2026

This Privacy Policy explains how The Old Dairy Holiday Cottage (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website and make a booking for our holiday cottage.

1. Information We Collect

We may collect and process the following personal data:

Contact details: Name, email address, phone number
Booking information: Dates of stay, number of guests, special requests
Payment details: Billing address and payment information (processed securely via third-party payment providers; we do not store full card details)
Technical data: IP address, browser type, device information, and how you use our website (via cookies)

2. How We Use Your Information

We use your personal data to:

Process and manage your booking
Communicate with you about your reservation or enquiry
Take and process payments
Comply with legal obligations (e.g. record keeping)
Improve our website and customer experience
Send occasional updates or offers (only if you have opted in)

3. Legal Basis for Processing

We process your data under the following lawful bases:

Contractual necessity: To fulfil your booking
Legal obligation: For accounting and regulatory requirements
Legitimate interests: To operate and improve our business
Consent: For marketing communications (where applicable)

4. Sharing Your Data

We do not sell your personal data. We may share it with:

Payment providers to securely process transactions
Service providers (e.g. website hosting, booking systems)
Authorities where required by law

All third parties are required to respect the security of your data.

5. Data Retention

We only keep your personal data for as long as necessary:

Booking records: for legal and tax purposes
Marketing data: until you withdraw consent

6. Cookies

Our website uses cookies to:

Ensure the site functions properly
Analyse website traffic
Improve user experience

You can manage or disable cookies via your browser settings.

7. Data Security

We take appropriate security measures to protect your personal data from loss, misuse, or unauthorised access, including secure servers and encrypted payment processing.

8. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent (for marketing)
Lodge a complaint with the Information Commissioner’s Office (ICO)

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices.

10. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Holly Swires
Townend Farm
Low Lane
Otley LS21 2LN
UNITED KINGDOM

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

By using our website and making a booking, you agree to this Privacy Policy.